As far as we are aware, we have listed all current welfare-to-work programmes available in your area on this page. If you notice any omissions or see a programme that is no longer running we would be grateful if you could get in touch with us.

We have listed them in the order that seems most logical to us; it's likey that a Jobcentre Plus adviser will start by looking at those programmes near the top of the list when they meet a jobseeker for the first time and then start working their way down. That said, the depending on the support needs a jobseeker has (particularly if he or she has disabilities) might necessitate the adviser going straight to programmes further down the list.

A particularly useful programme for many disabled people is Access To Work and if you don't know about it we suggest you scroll down our list to read about it. We also suggest you read what we say in the Jobcentre Plus page using the button on the right.

Looking at what's available at Jobcentre Plus will almost certainly be the best start point for the people you support (unless they are on Incapacity Benefit) and, as jobseekers on JSA or ESA are required to attend their local Jobcentre Plus offices on a regular basis, we think it's beneficial to give you as much information as we can on what's currently available.

Please note, Incapacity Benefit will be phased out by 2014. If people couldn’t work because of illness or disability before 31 January 2011, they may still be receiving Incapacity Benefit. But since 31 January 2011 no new Incapacity Benefit claims have been accepted. People are put on Employment and Support Allowance instead.

So, what happens when somebody attends a JobCentre Plus office?

Whether jobseekers are seen by mainstream advisers or Disability Employment Advisers, the first step might be to see if they can be supported straight into work. Vacancies can be pulled up on screen and, if there are jobs that are appropriate, jobseekers can be put forward for these vacancies.

It's worth pointing out that JCP advisers can draw down a few handy incentives at this stage including Work Trials meaning jobseekers can "try the job out" for short time-limited periods, whilst remaining on benefits.

If no jobs are available or seem appropriate, JCP advisers can look at programmes and courses available via Jobcentre Plus.


As a start point, JCP advisers can use all or some elements of:
Support Contract
Funded: DWP.
Accessed: through Jobcentre Plus advisers only.
Delivered: Pinnacle People (see Support orgs) and a small number of subcontractors including
Skills Training UK Ltd. (see Support orgs)
Basic description: For "job ready" individuals, typically one day a week for six weeks, looking at areas such as CV building, job search skills, interview practice etc. Delivered at community venues.


Jobseekers might also take advantage of:
Next Step
Funded: The Skills Funding Agency.
Accessed: 1) using this this web address or
2) using this telephone number: 0800 100 900 or
3) Face-to-face by phoning 0800 100 900

Babcock Enterprises (see Support orgs)

and their Surrey subcontractors:
Brooklands College (see Colleges)
East Surrey College (see Colleges)
ESRA (see Support Orgs)
JGA (see Support Orgs)
Queen Elizabeth's Training College (see Colleges)

Basic description: Unlimited access to national web and telephone services, universal access to one face-to-face advice session regardless of employment status (with more sessions available for priority groups), web channel with a new directory of course provision, skills accounts, skills diagnostic tools.

Detailed description: At this website.


Jobseekers might take advantage of:
Skills Conditionality Programme
Skills Funding Agency
Accessed: through Jobcentre Plus advisers

Basic Description: The JCP adviser will make the referral. Typically, these will be short vocationally-based courses, usually delivered by local colleges. Programmes change regularly so updating them here would be a very difficult task. At any time a JCP adviser will have an up-to-date list of what courses are available at what colleges with start and finish dates.

Colleges other local organisations that deliver these might include:

Guildford College (see Colleges)
Weir Training (see Suport Orgs)
East Surrey College (see Colleges)
NESCOT (see Colleges)


The JCP adviser might take advantage of Get Britain Working.
The main focus of this is the Work Club.

Basic description: Work Clubs are run by local groups, which could include local employers, voluntary organisations, community groups and local authorities.  They can provide jobseekers a place to meet to:

  • share job hunting ideas and tips
  • find jobs and training opportunities
  • share experiences 
  • meet people that may be able to help their improve their chances of finding a job
  • get the support they need to help you find work

More information about Work Clubs can be found at this page of the direct gov website.

Taking part in a Work Club is entirely voluntary. They are available to any unemployed person who is looking for work. People may join a Work Club at any time unless they are required to take part in the Work Programme.


Jobseekers might take advantage of:
The Work Programme

Funded: DWP
Accessed: through Jobcentre Plus advisers

Basic Decription: Introduced in the summer of 2011, The Work Programme is delivered by two Prime Providers in Kent, Surrey and Sussex: G4S (see Support orgs) and Avanta (see Support orgs).

These providers, and their subcontractors, will give people the support they need to find and stay in work, and includes support for people who might change benefits.

The Work Programme may include activities like work experience and training and further support. The support people get is tailored to their individual needs and circumstances. Involvement in the Work Programme will last up to two years.

More information about The Work Programme can be found at this page of the direct gov website.


Access To Work
Jobcentre Plus
Accessed: referral via a DEA at Jobcentre Plus, or self-referral.
Delivered: If it's a piece of equipment, this will be supplied by Jobcentre Plus. If it's a support worker, this person will usually be sent by a JCP subcontractor, depending on what support is needed.

Basic Desription: Access To Work can help people if their health or disabilities affects the way they do their jobs. It gives disabled people and their employers advice and support with extra costs which may arise.

ATW can support people in a paid jobs, unemployed people about to start a job, unemployed people about to start a Work Trial and self-employed people. If people's disabilies or health conditions makes it difficult for them to do parts of your job, ATW can help. The scheme is there to support all disabled people including those with dyslexia.

Help can be given to pay for some software, or IT equipment, or perhaps pay for a support worker, or signer. It can also help with some transport costs.

For full details see this page on the direct gov website.

Applications can be made via a Disability Employment Adviser or by following the instructions on this page on the direct gov website.


Jobseekers might take advantage of:
Funded: DWP
Accessed: through Jobcentre Plus advisers only (usually, a Disability Employment Adviser)
Delivered: Shaw Trust (see Support orgs) and
Scope (see Support orgs). Both of these organisations are sub-contracted by Working Links Ltd (see Support orgs)

Basic description: A programme for disabled people in three modules:

Module one:  Work Entry Support
This will last for up to six months.  People receive help with personal skills and work-related advice to get them into supported or unsupported work.

Module two:  In-Work Support
This will last for up to two years. People will receive help to start work and stay in their jobs.

Module three:  Longer-term In-Work Support
People will receive help to  progress into work and, where appropriate, be helped to move into unsupported work.

More information about Workchoice can be found at this page of the direct gov website.


Young People (16-18) can take advantage of the Bright Future's Programme run by Intraining. (Offices in Woking and Redhill, see Support Orgs)

They offer a range of qualifications under foundation learner such as Functional English, Functional Maths, ICT, Customer Service, Business Administration, Retail and many other vocational subjects. The courses run from 2-23 weeks for 15 hours per week and they pay learners' travel among other learner incentives.

They also run an Adult Learner Responsive Contract for 19+ called the Work Skills Programme. This is a basic skills course in Literacy, Numeracy and IT. This course runs for 5 weeks, 10 hours per week and they pay learners' travel.

For both courses, people are often referred by JCP, but anyone can refer, or people can self-refer.


The Flexible Support Fund (FSF) forms part of the overall Jobcentre Plus (JCP) Pre-work programme offer. FSF replaces a range of previous support which helped customers enter and remain in work. JCP customers are eligible for support from the fund provided they are not in the Work Programme. Advisers must also ensure that all other avenues of financial support have been fully explored and it is confirmed that none is available before committing expenditure.

The FSF gives Jobcentre Plus Districts greater freedom to tailor back to work support to individual and local need. Working within local guidelines and priorities, Jobcentre Plus Advisers have discretion to decide how to help individuals move closer to or into work. The FSF also includes a grant funding mechanism, enabling Jobcentre Plus District Managers to award funding to local "partnerships" to address barriers to work. There is no exhaustive list of needs that may be met by the FSF, but examples could include travel costs, tools or training.

For full details contact your nearest Jobcentre Plus office.


Saturday job clubs for young disabled people are now available.

They will both be running every Saturday (term time only)

Aimed specifically at young people on the autistic spectrum and their carers, any disabled young people will be welcomed to come along and get advice on finding paid work in Surrey.

For details of the Redhill job club, where and when, please download this pdf. For details of the Woking job club please download this pdf.


Families might be eligible for Progress! a programme that seeks, as one of its objectives, to improve the job prospects of disadvantaged people.

Funded: DWP
Accessed: Telephone: 0208 795 8230
or via the website
Delivered: Skills Training UK (see Support orgs) and their subcontractors.

The programme is for up to 12 months and participants voluntarily agree to take part.

Progress Coaches develop and implement Family and Individual Progress Plans, engage with specialist local providers as required and mentor participants throughout their programme. For a full explanation and to read the eligibility criteria, please download this pdf.


We now look at programmes that might be accessed via routes outside Jobcentre Plus offices.


Jobseekers with acquired brain injuries can consider:
QEF Vocational/future planning (incorporating work experience where possible)
Funded: YPLA, PCT or private insurers or sources.
Accessed: referral from any support professionals or self-referrals. These can come from anywhere in the South East.
Delivered: QEF Neuro Rehabilitation Services (see Support orgs)

Basic description: The centre provides neuro-rehabilitation for people with acquired brain injury and covers a wide range of areas in which to support clients to develop their independence.

The Centre’s multi-disciplinary team provide art and design, education, occupational therapy, physiotherapy, psychology, recreation, speech and language therapy, and vocational rehabilitation. As part of this rehabilitation, future planning is focused upon including further education, vocational training and employment. Support is provided in respect of producing CVs, filling in applications, attending interviews etc and, where possible, work experience placements are arranged.


Just as Jobcentre Plus often provides the keys to open many doors into appropriate training for people with addtional needs as they look for work, for people with mental health issues, it's often crucial to have the support of the individual's GP, and if necessary a community mental health team.

For Jobseekers with mental health issues, especially those suffering from depression and anxiety disorders it is worth investigating what services can be accessed under the IAPT programme (Improving Access to Psychological Therapies). This programme is also useful for people at work who are beginning to suffer from depression or anxiety, and who are finding that this is having a negative impact on their work.

IAPT is split into low-intensity and high-intensity support both based on cognitive behaviour therapy approaches. Low-intensity can include telephone support, computer-based support packages and group work. High-intensity is more likely to be one-to-one counselling.

This 12-minute video describes the programme quite well. However, it's worth noting that the "NHS stressline" service the video flags up at the end no longer exists.

For a very detailed explanation of IAPT download this PDF.

Much of the publicity behind IAPT says that people can self-refer and they can do this by typing their postcode into this page within the NHS Choices website. However, this route might not give them access to providers who provide a free service, so whist in theory people might be able to self-refer, in practice the easiest route will probably be via their GP.

The main IAPT providers in Surrey are:
ESRA (see support Orgs)
and Richmond Fellowship (see support Orgs)

ESRA is committed to helping individuals with mental health issues to realise their potential and empower them to achieve their goals. They provide local specialist employment related services. Theirservices are available to individuals with mental health issues who are looking to access or retain work and also employers who need advice and support in recruiting or retaining valuable staff.

Richmond Fellowship Mid Surrey provides employment advice and a community links Service to support people to access paid employment, voluntary work, and mainstream social and leisure activities. Specialist 'Retain' job retention support is provided to employers and individuals to help those experiencing mental health difficulties at work to retain their employment. The office includes and IT training suite.


Many people with what could be called mild mental health issues might be in work but feel they might be in danger of losing their job due to their health getting worse. Or they might be between jobs, managing their mental health on a day-to-basis, but needed some support from a specialist organsiation with applying for jobs and attending interviews.

People with mental health issues in the Redhill area might consider:
RF Redhill Employment Service
Accessed: through Jobcentre Plus advisers or referrals from other support professionals or Community Mental Health Teams.
Basic description: Community Link Advisors/Employment Advisors work with individuals on a one-to-one basis to support them to achieve their aims and aspirations. This Service provides holistic recovery support through linking with partner organisations providing a range of activities, as well as opportunities to move into employment. The office includes an IT training suite, delivering accredited courses.

Delivered by: Richmond Fellowship, Redhill (see Support Orgs)


FACE learning for adults
Accessed: through professional's referral or self-referral.
Delivered: The Surrey Care Trust (see Support Orgs)

Basic description: Free training courses for people who are currently unemployed, covering motivation skills, CV writing, interview and communication skills.

Mentoring and support go hand in hand and they help people to find further training to match their particular interests and needs, either on one of the courses they run ourselves, or with another training provider. There is a strong emphasis is on helping people improve their job prospects.


Work Stress Solutions Support Programme
Accessed: Referral from any support professionals or self-referrals.
Delivered: Work Stress Solutions (see Support orgs),
Basic description: A mixture of pre-employment training sessions, therapy and courses (including building confidence, mindfulness for stress reduction, self-employment basics and others) to help vulnerable adults get back into work.

The sessions are held within a friendly work environment, therapy is with a clinical psychologist or psychotherapist, groups all run by qualified OTs/advisors and all OCN accredited (GCSE equivalent). Many opportunities for admin, reception, phone, IT, design, media and graphics experience. Help with CV writing and employment advisor sessions available.


People with mental health issues on any benfits might consider:
Oakleaf Support Programmes
Accessed: People can self-refer, or people can be referred through Community Mental Health Team referral, GPs, and any other professionals.
Delivered: Oakleaf Enterprise (see Support orgs).
Description: Service users are supported to overcome barriers to employment by being offered a comprehensive back to work service. People coming to Oakleaf can gain nationally recognised qualifications and/or work experience in IT, horticulture, upholstery and catering.


For Jobseekers with enduring mental health issues it is worth investigating what services can be accessed under the IPS model (Individual Placement and Support). This websiteexplains IPS well. Contact ESRA, Richmond Fellowship or Workstress Solutions for details of their programmes.


People with physical disablities or learning disabilities on any benefits might consider:
The Treloar Moving On Programme
through professional's referral or self-referral.
Delivered: Treloar (see Support orgs).

Basic Description: Support to find and move towards finding voluntary and paid work opportunities. They also provide guidance to access educational programmes and training courses. The support is over a period of around 12 weeks but is flexible for each individual. Moving on also supports in finding people social and leisure opportunities and looking at housing options. For full details see this link.


Jobseekers with learning disabilities in Surrey can take advantage of:
Employability Support
Funded: Surrey County Council
Accessed: referral from any support professionals or self-referrals.
Delivered: Employability (see Support orgs)
Basic description: Supporting people with learning disabilities to find work on a full time or part time basis. Support includes, confidence building, CV writing, help with applications, phoning employers, help at job interviews etc.

Detailed description: on this page of Surrey CC's website.


Jobseekers with learning disabilities in Hounslow and surrounding areas can take advantage of:
Leaders Employment Service
Accessed: referral from any support professionals or self-referrals.
Funded: Local Authority
Delivered: Leaders (see Support orgs)
Basic description: Providing Jobseekers with their own advisor who will discuss the kind of work they are interested in and match their skills with suitable jobs. And once in employment, the advisors will work with them providing them with ongoing support to ensure that they are able to stay in work.


Jobseekers with mental health issues can consider:
The Old Moat Garden Centre and Queens Park Horticultural Services.
Accessed: through referral by community mental health teams. Basic description: The project offers people the opportunity to enrol on formal or informal training programmes in a realistic, commercial, but supportive environment. Training opportunities at Queens Park include contract gardening, footpath clearance, park maintenance and conservation work. The Old Moat offers training in nursery stock maintenance, propagation, vegetable and fruit production, retailing and administration as well as contract work.
Delivered: Richmond Fellowship (see Support Orgs)


People with a wide range of support needs might benefit from
RBLI Solutions Sheltered Workshop
Bradmeer House
Brook Way, Kingston Road
Surrey KT22 7NA

Telephone: 01372 389940

Please phone for further details.


Jobseekers with varying disabilities including those with high support needs can access
Queen Elizabeth’s Training Programmes
Basic description: Queen Elizabeth's Foundation is a national vocational training college for adults with disabilities wishing to retrain, gain skills and qualifications in order to entre the job market. They have places for residential and non-residential trainees and offer 12 different courses covering business, technologies and trades. (see Colleges for contact details)